1. Where do you ship?
We currently ship within the United States and Canada.
2. How much is shipping?
We offer free shipping on orders over $80. Orders under $80 are charged a flat $9 shipping fee.
3. When will my order ship?
Orders are typically processed within 1–3 business days. You’ll receive a confirmation email with tracking details once your order ships.
4. What if I entered the wrong address?
Please contact us as soon as possible at info@aurielo.com. If the order hasn’t shipped, we’ll do our best to update the address.
5. Do you accept returns?
Yes, we accept returns within 14 days of delivery on unused items in original packaging. Please refer to our Shipping & Returns page for full details.
6. What if my item arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll arrange a replacement or refund.
7. How can I contact customer service?
You can email us at info@aurielo.com or call us at +1 929-566-6852 during business hours.