Returns
We accept returns within 14 days of delivery for eligible items. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
To start a return, please contact us at info@aurielo.com with your order number and reason for return. Once approved, we’ll provide return instructions.
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original method of payment within 5–10 business days.
Non-Returnable Items
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Final sale or clearance items
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Customized or personalized products
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Gift cards
Damaged or Incorrect Items
If your item arrives damaged or the wrong item is sent, please contact us within 7 days of delivery. We will arrange a replacement or a full refund.