Shipping Policy
We currently ship within the United States and Canada.
-
Free shipping on orders over $80
-
Flat $9 shipping fee for orders under $80
-
Orders are typically processed within 1–3 business days
-
You will receive a confirmation email with tracking information once your order ships
Please ensure your shipping address is accurate at checkout. We are not responsible for delays or losses due to incorrect addresses.
Return Policy
We accept returns within 14 days of delivery on unused, undamaged items in their original packaging.
To request a return, please contact us at info@aurielo.com with your order number and reason for return.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds will be issued to the original payment method once the item is received and inspected.
Please note: Items marked as final sale or personalized items are not eligible for return.
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery.
We’ll be happy to assist you with a replacement or refund.